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Frequently Asked Questions

  • I am having trouble signing up, it says the email or password are invalid.
    When entering your email, please make sure there are no additional spaces after the email When creating a password, please make sure you have at least 6 characters, at least 1 upper case, 1 lower case, 1 number and 1 special character
  • I’ve tried signing up, but I did not receive the email verification.
    Check the Spam folder in your email account to see if the verification was placed there, otherwise, try to sign in and click on the resend email verification link.
  • Why am I not receiving any notification?
    First, within the app, check that the notification toggle is set to on. Secondly, go into your phone settings and make sure the notifications are enabled.
  • Why can’t I create a new Community with the same name as another?
    We encourage to create Communities with specific names so individuals looking to join the Community do not get confused by a Community with the same name as they are looking for.
  • Why am I getting an error when trying to create a Community stating the Community name already exists?
    A Community with that same name may already exist or may have been deleted. Please email at contact@apnafinder.com we may need to reset the name.
  • Am I able to make my Communities Private?
    At the moment we do not offer closed communities, however, we do plan on adding this feature in a future version. In the meantime, we suggest when creating a Community, add the word "private" or "by initiation only" after the name of the Community. For example, Smith's Family Community (Private)
  • When setting up my Stripe account, as an individual seller, why do I need to add additional information such as: website, industry, product description, etc.?
    Unfortunately, due to regulatory requirements, this information is mandatory in order to receive payouts. We do apologize for the inconvenience. If you do not have the necessary information, please feel free to use the following: i. Industry type: Personal, Other ii. Website: www.apnafinder.com iii. Product description: Personal use iv. Statement descriptor: Your name v. Shortened descriptor: Your name
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